Managed Services Advanced

Onsite File Server, Hosted Exchange, Managed Security Gateway, Comms WAN Link, Desktop & Server Management & Backup, 24/7 Support Desk Solution.

No matter what your business involves, it depends on IT systems to operate properly.

However, as we all know, it’s not always easy to keep everything running smoothly. If you’re like most companies, you spend lots of time and money keeping your desktops, servers, applications, communications links, and users all running smoothly and productively. The annual management cost of a desktop PC alone is regularly estimated to be three or more times its purchase price.

Managed Services Advanced is about leveraging and complimenting your existing IT infrastructure designed to address specific issues in every IT Managers network. The ability to leverage BlueFire infrastructure as a service to specifically solve specific problems.

The Managed Services Advanced Suite was released due to re-occuring customer selection of these specific five managed services to address their issues.

The issues they address were:

Email - Large growth in email, archiving & compliance requirements and the fact that users do not want to delete any email has made email management an ever growing challenge for IT.

Management - To move from Reactive IT management to Pro-active require change and determination. Leverage BlueFIre Pro-Active IT Automation & Maintainence to enable you to put down the screwdriver and become more engaged in adding value to the business in IT. BlueFire enables many manual tasks to be automated and remote management of your enviroment allows you to turn the tide of reactive nature of much of IT.

Security - Ever growing security risks are now at unbelievable levels in which specific Anti-Virus vendors have publicly said they can no longer defend against the amount of viruses being released on the internet. Leverage BlueFire Managed Security Gateway to provide the security you need across the Internet, your WAN Links & allow the BlueFire security specialists to protect you organisation.

Backup - Have you checked your backups, that they are working? Are you sure someone is changing the tapes? These are common questions that trigger the question, what happens if a disaster stikes. Gartner published that many companies are susceptible to one critical outage per year. Leverage BlueFire Managed Backup services to give you peace of mind your data is secure and available to you when you need it.

File Services - typically in Managed Services Advanced deployments BlueFire is asked to manage Onsite File Servers at client offices to compliment the above services pilars. This provides onsite file services as required by the offices.

The above five areas address the most common IT problems any IT manager faces, all leveraging these BlueFire solutions address these problems and allow you to focus on adding value to the business by making IT strategic and helping the business be more successful through IT.

Time and effort aren’t the only problems. Massive outages of systems or services can cost millions in lost productivity and lost sales – and even minor incidents can become major headaches in the scramble to get everything working again. Whether it’s a hard drive failing, a virus attack or an application problem, most organisations suffer one or more service outages per year – and their business suffers as well.

Security, email, disaster recovery, and desktop management are the four biggest pain points for today’s businesses. The systems supporting these services invariably require a major effort to get running, and even more effort to keep them that way.

That’s where BlueFire’s Managed Services Advanced (MSA) comes in. Whether you’re looking to improve your email, strengthen your network’s security, help your employees work from home, or protect your precious data, we have highly skilled technicians ready to manage your IT infrastructure on your behalf – so you can sleep better at night.

In fact, helping our clients sleep better has become an overriding desire, and we’ve spared no expense building our own, enterprise-class infrastructure to make it possible. Millions of dollars has been invested in configuring servers, setting up applications, training staff to world’s best practice, and adding specialised technology that lets us manage our clients’ desktops from far away. Building on our years of experience in managing our own enterprise-class infrastructure, we can identify and resolve potential issues before they affect your business.

We’re running the IT infrastructure of a Fortune 500 company – without the Fortune 500 company. That’s where you come in: by tapping into our available pool of technology and skills, you can access just the services that your company requires. You get on with using them, while our team of experts handle the details. Together, we’ll build an all-encompassing plan to help your business benefit from the latest technologies, quickly and easily.

Hosted Exchange 2007/2010

Enterpise Business Email with Enterprise Archiving, Security & Self Service

Pro-Active IT Mgt

IT Automation & Maintainence, Remote Management & Delagated IT Mgt Tools

Managed File Services

Deployment of Managed File Services as required.

Sercurity Gateway

Managed Security by Providing. Secure Clean Internet, WAN Links with Quality of Service, High avialabilty & Content Scanning.

Backup

Enterprise Managed Backup of Data, Servers, Desktops with Disaster Recovery Options.

Industry research has confirmed a growing trend in the market that business people have an expectation that IT must just work.

They come out of professional firms with large IT departments, vested experience and skills. They have experienced the benefits that come with scale, that comes with enterprise infrastructure with skilled people, policies and procedures around the management of IT. There expectation is IT must work and there is no allowances for anything being offline.

Yet with all assumptions comes the challenge to invest in the right technology to allow you to deliver on this expectation.

Computer hardware does fail, a fact that many companies experience, some more often than others. Without the right infrastructure in the correct places, procedures and policies in and around the management of IT practice, the average organisation is exposed to an element of risk. This is reflected in most organizations experiencing intermittent outages of services at least once per annum. This comes at a great cost to business, loss of sales, productivity and staff morale.

The below Managed Services is an onsite solution that leverages our technology to deliver cost effective IT infrastructure solution for Small business.

Your desktop, your data – from anywhere

Desktop and laptop computers are great, but they’re a pain to manage. Software updates, configuration issues, user error, data backup and hardware maintenance are just a few of the factors keeping desktop running costs much more than the hardware itself.

That’s why MSA offers the option of either managing your existing desktops, or installing a BlueFire Onsite Server (BOS) at your office. BOS uses rock-solid thin client technology to manage fully functional Windows desktops for all of your users – and these desktops are available from anywhere you can get online.

Whether they’re in the office or out of it, those employees just log onto a dedicated portal and they can access everything on their desktop – all the applications, all their data, and all your other MSA services – as if they were sitting at their own computer. Meanwhile, desktop management specialists at our 24-hour service desk use industry-leading tools to keep all of your desktops running smoothly.

Our security, your peace of mind

In today’s increasingly connected business world, security is absolutely critical – but choosing the right technologies and, more importantly, managing them properly requires the skills of a security specialist who knows their way through firewalls, intrusion detection systems, spam and virus filters, and more.

Suitable specialists are difficult to come by, and too expensive for all but the largest companies to keep. But we have several, and they have already put in the hard work to make our infrastructure as secure as anything you would find in a major company.

They’re even experienced with the Banking Grade Security qualification for Information Security. Since your data lives on our secure storage infrastructure, we treat your data with the same care and vigilance we treat our own. That means guaranteed protection of your data and applications, so you can have the peace of mind to get on with more important things.

Email: getting the message

Whether you want to give your staff Blackberry handhelds, want email that you can access from anywhere, or just want the benefits of an enterprise-class Microsoft Exchange platform in your office, we can help.

We have devoted considerable time and effort to building a robust, reliable and scalable Exchange infrastructure and can easily add new mailboxes for one, ten or 100 users at your company. We’ll store and archive emails on your behalf, and access via the Web and Blackberry devices ensures staff can always access messages where and when they’re needed.

Disaster? No worries

No matter what your business, unexpected downtime means lost productivity – and lost revenues. While electricity is usually restored quickly, a serious natural disaster such as fire or flood can keep your business in limbo for days or weeks.

This is one of the biggest benefits of a managed services environment. Our dual data centres are always available and configured with enough redundancy to ensure they are always available. If your office becomes inaccessible for any reason, your employees can still access key applications, email, and all their data from home or anywhere else they can get online. This means your business can recover from disasters faster than ever – saving you otherwise irrecoverable time and money.

The system includes the following components

FILE SYSTEM
Onsite deployment of servers onsite for the delivery of file services to all users on your corporate network.

EMAIL SYSTEM
Enterprise Managed Exchange Email System delivery Microsoft Exchange with Outlook to all users on your corporate network.

MANAGED SECURITY GATEWAY
Enterprise Security, Firewalling, Content Filtering and Managed Internet Services for safe gaurding you data and users from the dangers of the internet. Anti-Virus, Anti-Spam, Anti-phish and Web Content Security.

ONGOING SUPPORT
Support, Monitoring and Management of you corporate network. 24 Hour Service Desk with Advanced Remote Management Tools for ensure you have access to IT Support when you need it.

REMOTE ACCESS
Anywhere access to your files securely over the internet.

MANAGED BACKUP
Enterprise Backup Systems to backup your data securely and allow easy restoration of your information on demand.

Industry research has confirmed a growing trend in the market that business people have an expectation that IT must just work.

They come out of professional firms with large IT departments, vested experience and skills. They have experienced the benefits that come with scale, that comes with enterprise infrastructure with skilled people, policies and procedures around the management of IT. There expectation is IT must work and there is no allowances for anything being offline.

Yet with all assumptions comes the challenge to invest in the right technology to allow you to deliver on this expectation.

Computer hardware does fail, a fact that many companies experience, some more often than others. Without the right infrastructure in the correct places, procedures and policies in and around the management of IT practice, the average organisation is exposed to an element of risk. This is reflected in most organizations experiencing intermittent outages of services at least once per annum. This comes at a great cost to business, loss of sales, productivity and staff morale.

The below Managed Services is an onsite solution that leverages our technology to deliver cost effective IT infrastructure solution for Small business.

Your desktop, your data – from anywhere

Desktop and laptop computers are great, but they’re a pain to manage. Software updates, configuration issues, user error, data backup and hardware maintenance are just a few of the factors keeping desktop running costs much more than the hardware itself.

That’s why MSA offers the option of either managing your existing desktops, or installing a BlueFire Onsite Server (BOS) at your office. BOS uses rock-solid thin client technology to manage fully functional Windows desktops for all of your users – and these desktops are available from anywhere you can get online.

Whether they’re in the office or out of it, those employees just log onto a dedicated portal and they can access everything on their desktop – all the applications, all their data, and all your other MSA services – as if they were sitting at their own computer. Meanwhile, desktop management specialists at our 24-hour service desk use industry-leading tools to keep all of your desktops running smoothly.

Our security, your peace of mind

In today’s increasingly connected business world, security is absolutely critical – but choosing the right technologies and, more importantly, managing them properly requires the skills of a security specialist who knows their way through firewalls, intrusion detection systems, spam and virus filters, and more.

Suitable specialists are difficult to come by, and too expensive for all but the largest companies to keep. But we have several, and they have already put in the hard work to make our infrastructure as secure as anything you would find in a major company.

They’re even experienced with the Banking Grade Security qualification for Information Security. Since your data lives on our secure storage infrastructure, we treat your data with the same care and vigilance we treat our own. That means guaranteed protection of your data and applications, so you can have the peace of mind to get on with more important things.

Email: getting the message

Whether you want to give your staff Blackberry handhelds, want email that you can access from anywhere, or just want the benefits of an enterprise-class Microsoft Exchange platform in your office, we can help.

We have devoted considerable time and effort to building a robust, reliable and scalable Exchange infrastructure and can easily add new mailboxes for one, ten or 100 users at your company. We’ll store and archive emails on your behalf, and access via the Web and Blackberry devices ensures staff can always access messages where and when they’re needed.

Disaster? No worries

No matter what your business, unexpected downtime means lost productivity – and lost revenues. While electricity is usually restored quickly, a serious natural disaster such as fire or flood can keep your business in limbo for days or weeks.

This is one of the biggest benefits of a managed services environment. Our dual data centres are always available and configured with enough redundancy to ensure they are always available. If your office becomes inaccessible for any reason, your employees can still access key applications, email, and all their data from home or anywhere else they can get online. This means your business can recover from disasters faster than ever – saving you otherwise irrecoverable time and money.

The system includes the following components

FILE SYSTEM
Onsite deployment of servers onsite for the delivery of file services to all users on your corporate network.

EMAIL SYSTEM
Enterprise Managed Exchange Email System delivery Microsoft Exchange with Outlook to all users on your corporate network.

MANAGED SECURITY GATEWAY
Enterprise Security, Firewalling, Content Filtering and Managed Internet Services for safe gaurding you data and users from the dangers of the internet. Anti-Virus, Anti-Spam, Anti-phish and Web Content Security.

ONGOING SUPPORT
Support, Monitoring and Management of you corporate network. 24 Hour Service Desk with Advanced Remote Management Tools for ensure you have access to IT Support when you need it.

REMOTE ACCESS
Anywhere access to your files securely over the internet.

MANAGED BACKUP
Enterprise Backup Systems to backup your data securely and allow easy restoration of your information on demand.

Mission

Deliver Enterprise IT Infrastructure as a Service to businesses delivering cost efficiencies, economies of scale, no single points of failure by leveraging best of breed systems with fixed costs with service level guarantees . The ability to leverage a little or alot based on your requirements in order to delivering a better and more cost effective IT environment than what they can do yourselves.

Established

Market Leader in Managed Services in Asia Pacific Region
12 Years established experience
Stable Profitable Business with 90% of revenues contracted monthly fees.
Service Level Guarantees with Financial Penalties.

Industry Knowledge

BlueFire is marketing leading in the IT Infrastructure as a Service market place and has 12 years of experience in the delivery of these services.

Certifications

Microsoft Gold Partner
Citrix Gold Partner
Citrix Ready
VMware VSSP
Symantec xSP

Experts by any definition.

Highly Trained, Certified Infrastructure engineering experts – experts by any definition.

Ownership - BlueFire is owned by Dimension Data.

Founded in 1983 at the inception of networked communications with a simple vision – to do great things - Dimension Data is a specialist IT services and solutions provider that helps clients plan, build, support and manage their IT infrastructures. Today we are positioned at the forefront of networking and communications in 47 countries around the world.

By continually building on our knowledge and expertise in IT infrastructure technologies, we have become a recognised global leader in the provision and management of specialist IT infrastructure solutions. We plan, build, support and manage IT infrastructure solutions that help over 6,000 clients achieve their business goals. Drawing on our experience in network integration, security, converged communications, data centres and storage, contact centre and Microsoft technologies, we deliver a full lifecycle of IT services.

Dimension Data at a glance

Founded in 1983
2008 revenues of $4.5 billion
Listed on the London Stock Exchange and the Johannesburg Securities Exchange Limited
A client base that spans all industry sectors including financial services, telecommunications, healthcare, manufacturing, government and education
Over 11,055 highly skilled employees
Established global footprint coupled with unrivalled experience in emerging markets
Strategic partnerships with leading technology vendors, including Cisco and Microsoft
Recognised industry leader with 56 industry awards in 2008

www.dimensiondata.com.au

Delegated Management, Tools & Control Panels.

BlueFire provide delegated management tools to allow our clients to self manage, administrate and have visibility to the functioning performance of their infrastructure service.

Environmentals

Environmental control units that give a 100% SLA-guaranteed temperature and humidity within a certain range, plus the most advanced pre-action fire-suppression systems available.
Raised floors and zone-4 certified for earthquakes.
Dual-feed 12KV power supply from PG&E, plus N+1 redundancy with redundant power feeds.
UPS modules and PDUs with static switches on front end and emergency redundant back-up diesel generators.
Fully-redundant, roof-mounted, 1500-ton, Liebert system with common ducting, plus security via the elimination of water-filled piping from the datacenter space.
CRAC units in the electrical and UPS rooms.

Security

All premises are closely monitored and guarded, 24x7x365, with sophisticated pan/tilt CCTV covering every part of the facility and security guards posted at all entrances.
Access to servers is restricted to a limited number of authorized engineers and security is strictly enforced using the very latest technology, including man-trap technology, motion sensors and controlled ID key-cards.
BlueFire has many customers who demand high security, including financial services clients, hedge funds, pharmaceutical companies, lawyers & accountants.

Data Center and Collocation

BlueFire is a leading IT infrastructure provider delivering highly scalable hosting solutions. Our state-of-the-art data center achieved ISO 27001, reflecting a consistent, reliable and secure operating environment to support customers worldwide.

24x7 physical security with guards, cameras and biometric monitoring keeps.

BlueFire Primary Datacentre – Optus Tier 1 Datacentre is certified under ISO27001 (Information Security Management Systems ISMS, certification for EXPAN™ Co-location services at its Ultimo Data Centre in Sydney).

ISO 27001 is a globally recognised standard governing security of information and network systems. Optus’ accreditation follows a thorough assessment of its hosting services including the identification and implementation of rigorous controls to meet the information security needs of its corporate and government customers.

Connectivity

National MPLS Network across Australia.
BlueFire Data centre’s have 8 x Carrier Connections – Optus, Uecomm, Digital River, PIPE Networks, Pacnet, Powertel, AAPT, Soul & Telstra Services.
Redundant Internet Services provided by Optus, Uecomm & Digital River.
Dark Fibre connects multiple datacenters & available across Australia.

Infrastructure

Compliant State of the art data centre.
Enterprise Class Hewlett Packard Blade Servers.
Nightly backup & Disaster Recovery Services.
Proactive monitoring of servers, devices and backup systems.
State of the art security, content security – anti-virus, spam & patches, intrusion prevention and layer 7 data analysis.
Redundant high speed Storage Area Networks (SANs)
Hardware maintenance & Upgrades Included
Secure access controls to data centre: two factor authentication, biometric scanners.
24 x 7 x 365 Network Operation Centre (NOC) – Service Desk.
Backup power systems and built-in redundancy.
Minimal Latency and no single point of failure.
Adheres to Microsoft best practices for infrastructure deployments.
Active Passive cluster server configuration for ultimate resilience, plus seamless failover when a cluster node is unavailable or taken offline for maintenance.
Redundant and load-balanced servers increase reliability.

Mission

Deliver Enterprise IT Infrastructure as a Service to businesses delivering cost efficiencies, economies of scale, no single points of failure by leveraging best of breed systems with fixed costs with service level guarantees . The ability to leverage a little or alot based on your requirements in order to delivering a better and more cost effective IT environment than what they can do yourselves.

Established

Market Leader in Managed Services in Asia Pacific Region
12 Years established experience
Stable Profitable Business with 90% of revenues contracted monthly fees.
Service Level Guarantees with Financial Penalties.

Industry Knowledge

BlueFire is marketing leading in the IT Infrastructure as a Service market place and has 12 years of experience in the delivery of these services.

Certifications

Microsoft Gold Partner
Citrix Gold Partner
Citrix Ready
VMware VSSP
Symantec xSP

Experts by any definition.

Highly Trained, Certified Infrastructure engineering experts – experts by any definition.

Ownership - BlueFire is owned by Dimension Data.

Founded in 1983 at the inception of networked communications with a simple vision – to do great things - Dimension Data is a specialist IT services and solutions provider that helps clients plan, build, support and manage their IT infrastructures. Today we are positioned at the forefront of networking and communications in 47 countries around the world.

By continually building on our knowledge and expertise in IT infrastructure technologies, we have become a recognised global leader in the provision and management of specialist IT infrastructure solutions. We plan, build, support and manage IT infrastructure solutions that help over 6,000 clients achieve their business goals. Drawing on our experience in network integration, security, converged communications, data centres and storage, contact centre and Microsoft technologies, we deliver a full lifecycle of IT services.

Dimension Data at a glance

Founded in 1983
2008 revenues of $4.5 billion
Listed on the London Stock Exchange and the Johannesburg Securities Exchange Limited
A client base that spans all industry sectors including financial services, telecommunications, healthcare, manufacturing, government and education
Over 11,055 highly skilled employees
Established global footprint coupled with unrivalled experience in emerging markets
Strategic partnerships with leading technology vendors, including Cisco and Microsoft
Recognised industry leader with 56 industry awards in 2008

www.dimensiondata.com.au

Delegated Management, Tools & Control Panels.

BlueFire provide delegated management tools to allow our clients to self manage, administrate and have visibility to the functioning performance of their infrastructure service.

Environmentals

Environmental control units that give a 100% SLA-guaranteed temperature and humidity within a certain range, plus the most advanced pre-action fire-suppression systems available.
Raised floors and zone-4 certified for earthquakes.
Dual-feed 12KV power supply from PG&E, plus N+1 redundancy with redundant power feeds.
UPS modules and PDUs with static switches on front end and emergency redundant back-up diesel generators.
Fully-redundant, roof-mounted, 1500-ton, Liebert system with common ducting, plus security via the elimination of water-filled piping from the datacenter space.
CRAC units in the electrical and UPS rooms.

Security

All premises are closely monitored and guarded, 24x7x365, with sophisticated pan/tilt CCTV covering every part of the facility and security guards posted at all entrances.
Access to servers is restricted to a limited number of authorized engineers and security is strictly enforced using the very latest technology, including man-trap technology, motion sensors and controlled ID key-cards.
BlueFire has many customers who demand high security, including financial services clients, hedge funds, pharmaceutical companies, lawyers & accountants.

Data Center and Collocation

BlueFire is a leading IT infrastructure provider delivering highly scalable hosting solutions. Our state-of-the-art data center achieved ISO 27001, reflecting a consistent, reliable and secure operating environment to support customers worldwide.

24x7 physical security with guards, cameras and biometric monitoring keeps.

BlueFire Primary Datacentre – Optus Tier 1 Datacentre is certified under ISO27001 (Information Security Management Systems ISMS, certification for EXPAN™ Co-location services at its Ultimo Data Centre in Sydney).

ISO 27001 is a globally recognised standard governing security of information and network systems. Optus’ accreditation follows a thorough assessment of its hosting services including the identification and implementation of rigorous controls to meet the information security needs of its corporate and government customers.

Connectivity

National MPLS Network across Australia.
BlueFire Data centre’s have 8 x Carrier Connections – Optus, Uecomm, Digital River, PIPE Networks, Pacnet, Powertel, AAPT, Soul & Telstra Services.
Redundant Internet Services provided by Optus, Uecomm & Digital River.
Dark Fibre connects multiple datacenters & available across Australia.

Infrastructure

Compliant State of the art data centre.
Enterprise Class Hewlett Packard Blade Servers.
Nightly backup & Disaster Recovery Services.
Proactive monitoring of servers, devices and backup systems.
State of the art security, content security – anti-virus, spam & patches, intrusion prevention and layer 7 data analysis.
Redundant high speed Storage Area Networks (SANs)
Hardware maintenance & Upgrades Included
Secure access controls to data centre: two factor authentication, biometric scanners.
24 x 7 x 365 Network Operation Centre (NOC) – Service Desk.
Backup power systems and built-in redundancy.
Minimal Latency and no single point of failure.
Adheres to Microsoft best practices for infrastructure deployments.
Active Passive cluster server configuration for ultimate resilience, plus seamless failover when a cluster node is unavailable or taken offline for maintenance.
Redundant and load-balanced servers increase reliability.