Remote Desktop/Server Management/ Automation & Support - Do everything you can do onsite remotely for fixed fee per desktop or server per month!

Why Automate

Regardless of the size of your business you can experience the rewards in operational productivity and increased profitability through IT automation.

IT automation enables a pro-active approach to improved operations and customer satisfaction. From Software Inventory to Remote Desktop Management, BlueFire provides the tools, technology and resources that make complete IT automation possible.

Delgated Tools & Partnership

BlueFire provides an integrated and consistent web-based interface eases to extend our management tools in true partnership with our clients. The ability to use our tools to enable you to do your role better with an aim of working together to achieve the end result, pro-active not reactive IT Management & happier end users.

Increase Productivity

Remote IT capabilities, central management and automation of routine tasks eliminates the need for additional resources, allowing you to do much more with less.

Remote Desktop/Server Management/ Automation & Support - Do everything you can do onsite remotely for fixed fee per desktop or server per month!

Why Automate

Regardless of the size of your business you can experience the rewards in operational productivity and increased profitability through IT automation.

IT automation enables a pro-active approach to improved operations and customer satisfaction. From Software Inventory to Remote Desktop Management, BlueFire provides the tools, technology and resources that make complete IT automation possible.

Delgated Tools & Partnership

BlueFire provides an integrated and consistent web-based interface eases to extend our management tools in true partnership with our clients. The ability to use our tools to enable you to do your role better with an aim of working together to achieve the end result, pro-active not reactive IT Management & happier end users.

Increase Productivity

Remote IT capabilities, central management and automation of routine tasks eliminates the need for additional resources, allowing you to do much more with less.

Regardless of the size of your business you can experience the rewards in operational productivity and increased profitability through IT automation. By implementing a comprehensive and integrated solution with the power, flexibility and scalability to meet your needs today and expand as your business grows, IT automation enables a pro-active approach to improved operations and customer satisfaction. From Software Inventory to Remote Desktop Management, Kaseya provides the tools, technology and resources that make complete IT automation possible.

With sophisticated Patch Management, Software Deployment, Remote Desktop Management, Monitoring, Computer Inventory, Audit and Reporting features, BlueFire can help automate day to day IT tasks, all day to day management and operations of desktop and client environments.

Easy to learn, Easy to use

One integrated and consistent web-based interface eases the learning curve. Schedule backups, software updates, AV updates and more using a consistent automation platform making IT service delivery simple.

Increase Productivity

With remote IT capabilities, central management and automation of routine tasks, Kaseya eliminates the need for additional resources, allowing you to do much more with less.

Increase User Satisfaction

Implementing a proactive VS reactive service delivery model results in systems running smoother, with less downtime, providing you more time to focus on strategic initiatives.

Automated Systems Management

1. IT Automation is the key for transitioning from a reactive environment to proactive, results based IT service model. BlueFire provides unparallelled automation of periodic IT tasks required to manage and maintain systems and devices.
2. Automated procedures can be scheduled and executed by the agent without end-user intervention. All steps are logged and can be reported on at any time.
3. Not only can the IT department create an endless number of proactive services and schedule these services to run automatically and unattended, BlueFire also allows for the creation of template agents that can be pre-configured with all the services and schedules prior to deployment.

IT Asset Management

1. BlueFire provides a complete hardware and software inventory of the servers, workstations, mobile computers and software on the network, beyond the walls of the organisation to multiple remote locations.
2. Accessible from one integrated and consistent web-based interface. Automatic recurring network discovery and system audits keep inventory up-to-date and accurate at all times.
3. Discovery and inventory all software applications, licence keys and duplicate licences. Prevent users launching unauthorised software, maintain complete list of software licences ready for any audit with powerful reporting capabilities.
4. Compliance - detailed reporting capabilities, you have access to the critical information about your IT assets.

Performance Monitoring

1. IT driven businesses cannot afford system outages and bottlenecks that affect productivity and customer satisfaction.  Proactive IT system and application monitoring can help mitigate availability issues before users notice any difference in performance. 
2. Proactively monitor systems and devices to efficiently detect potential problems and automatically respond to defined conditions.
3. Implement best practices to identify and resolve network infrastructure and system problems
4. Maximize Network and Server Uptime by monitoring all aspects of your network servers, workstations and devices. When a monitoring threshold limit is detected, Kaseya can send an alarm via e-mail, create a service incident and take automated remediation action such as restart a service, rebooting the machine, or running a specific IT procedure.
5. Increase Visibility and Performance - The functional integration of the platform provides network visibility utilising asset and monitoring data within active dashboards, queries and executive level reports.  This unique capability allows IT Professionals to view performance across the organisation and make more informed business decisions.

Enterprise Service Desk

1. BlueFire provides a comprehensive and integrated help desk and trouble ticketing system that helps our clients easily manage user expectations by providing IT support personnel with the tools they need to resolve issues quickly. Users and support personnel can now interact in real time to report, diagnose and resolve issues without ever having to physically visit the desktop.
2. Deploy Service Desk / Help Desk capabilities in minutes
3. Easy to use with no long training cycles or requirement for consultants
4. Accessible from anywhere with no special servers or reconfiguration of your existing computing infrastructure
5. Keep track of issues, resolve them quickly and increase customer satisfaction

Remote Desktop Management

BlueFire’s remote control capabilities provide easy, fast and secure remote desktop management of your entire computing infrastructure from anywhere.

1. Secure remote access to all of your managed computers
2. Complete control over remote control functions,  including passwords, notification method, screen mode and control level
3. Grant end users the ability to access machines remotely with the capability of optionally blocking remote control access
4. Manage remote computers that are not part of administrators managed infrastructure through video streaming and utilise the video streaming feature for training sessions or quick support calls
5. Ensure maximum security using 256 bit RC4 encryption for all sessions, enabling a secure FTP environment with standard Explorer drag and drop file transfer capabilities
6. Implement secure online chat between end users and support personnel and Secure Broadcast Messaging from administrators

Patch & Upgrade Management

1. Software Deployment - BlueFire provides the flexibility and reliability needed to deploy applications and updates automatically. From simple executables to complete application suites.
2. Implement flexible scheduling procedures to run at anytime, on a one time or recurring basis, Simplify the deployment of custom applications or software that does not follow standard installation methods
3. Create a snapshot of the system before and after installation or changes, and a custom installation package that can be deployed automatically.

IT Management Reporting

1. The platform provides comprehensive and integrated reporting for all data collected and stored in the system. Complete Integrated Management Reports, detailed list table and graphic style reports as well as complete and customisable.
   
   • Hardware and Software Inventory
   • Changes to Computer Hardware or Software Disk Utilisation
   • Licence Usage and Compliance
   • Network Usage and Statistics
   • Server and Workstation Uptime History
   • Service Desk / Help Desk Trouble Tickets
   • Computer Logs and Status
   • Security Patch and Update Status
     
     
2. Schedule reports for automatic distribution: Email or via your Account Manager.

IT Security Management

1. Enterprise Class Anti-virus Anti-spyware and Rootkit Protection
   Protect your systems from viruses and spyware and detect Rootkits in real-time. Perform fast scans and take up little memory on your systems. Heuristics on top of signatures are used to greatly improve the detection logic with automatic unattended updates to ensure maximum protection.
2. Centralised Management - Management of endpoint security functions is centralised within the unified and consistent web-based Kaseya console.
3. Unified Threat Management - with automatically enforced protection policies and a central unified threat management console, BlueFire will automatically encrypt and quarantine suspicious files and known infections that cannot be cleaned immediately. We can now ensure that quarantined files are scanned when new virus definition files are released so that, once cleaned, the file can be released for use.
4. Complete Reporting and Alerting - full visibility of which systems are infected, which haven’t been scanned and which have outdated definition files. 

Data Protection

It’s all about recovery! What you back-up, where your data is stored and how quickly you recover is what really matters. Unlike conventional file-based only products, BlueFire BU-DR creates an image of the entire system state – including operating system, business applications, user settings, drivers and data – giving administrators the framework to instantly rebuild a downed system.

Incorporating flexible methods of data protection and recovery, the BU-DR solution is part of BlueFire’s IT Automation Platform, providing the ability to deploy, configure, manage, monitor, secure, backup and restore distributed systems from a single management console.

Kaseya BU-DR provides:

• Fully-automated real-time backup
• Fully-automated off-site replication
• Fast and easy recovery

BU-DR FUNCTIONALITY

• Full or Incremental Backups scheduled regularly or on demand through an intuitive management console. Central management allows administrators to monitor the entire backup process from a single web-based interface console - regardless of the physical location of each system.
• Incremental Forever Backup Options - Backup only the data that has changed. The result: less bandwidth usage and faster restore times. After an initial full backup, only incremental backups are sent keeping track of all the incrementals and sending the proper data during restores.
• Synthetic Full Backups - The backup server takes a typical incremental backup of the system and combines this data with the previous backups to generate a new synthetic backup. Reduce bandwidth while increasing efficiencies.
• Offsite Replication Options– Lets you decide where the data is stored.
• Automatic Image Virtualisation Recovery – Allows you to schedule and auto-recover from any backup. Minimises the maintenance time and allows you to auto-recover in “real-time” any machine, anytime.
• Backup Status Dashboard – In one easy and quick window dashboard, you know at a glance what succeeded or failed, and why. With maximum visibility comes maximum data protection.
• Fully Automated Real-Time Backup takes the backup responsibility out of the hands of the end user and into the hands of a trained IT professional, making sure that backups are done regularly and reliably.
• Encryption Options for Backup Images  - Using industry-standard AES cryptographic algorithm results in increased data protection and security.
• Dynamic Disk Restoration - Convert basic to dynamic disk, allowing a single volume to be “spanned” across several disks. Achieve better performance than a single disk would provide, and achieve a degree of fault tolerance against hard disk failure.
• Complete Disk Imaging  - Conduct volume-level, folder-level or file-level backups with multiple partitions in place for easy organisation and robust security.  Ensure complete data protection for all programs, settings, configuration, system and user data.
• Fast and Easy Recovery - Bounce back more quickly following a major event resulting in data loss. Enable point-in-time recoveries to the last backup, making sure systems are up to date with the latest settings and data set. Completely and immediately restore a system from the ground through an intuitive bare metal restore process. For more granular recoveries, simply drag and drop selected files and folders or remotely mount drive volumes.
• Universal Restores - In a pinch, companies are not always able to find similar replacement equipment. Minimise regular maintenance by scheduling an auto-restore to bring the machine back to a fresh image.
• Flexible Configuration and Control - Kaseya BU-DR integrates seamlessly with the Kaseya IT Automation Platform, allowing IT professionals to completely manage, monitor, secure and protect systems from a single, Web-based management console. Systems can be configured globally by group or locally by individual servers or workstations. Backups can be completely automated and left unattended to recover lost files within minutes.

The Kaseya client is deployed and updated automatically and remotely, eliminating the need to travel to disbursed offices. Unlike other data protection solutions, no additional hardware or software is required.

Regardless of the size of your business you can experience the rewards in operational productivity and increased profitability through IT automation. By implementing a comprehensive and integrated solution with the power, flexibility and scalability to meet your needs today and expand as your business grows, IT automation enables a pro-active approach to improved operations and customer satisfaction. From Software Inventory to Remote Desktop Management, Kaseya provides the tools, technology and resources that make complete IT automation possible.

With sophisticated Patch Management, Software Deployment, Remote Desktop Management, Monitoring, Computer Inventory, Audit and Reporting features, BlueFire can help automate day to day IT tasks, all day to day management and operations of desktop and client environments.

Easy to learn, Easy to use

One integrated and consistent web-based interface eases the learning curve. Schedule backups, software updates, AV updates and more using a consistent automation platform making IT service delivery simple.

Increase Productivity

With remote IT capabilities, central management and automation of routine tasks, Kaseya eliminates the need for additional resources, allowing you to do much more with less.

Increase User Satisfaction

Implementing a proactive VS reactive service delivery model results in systems running smoother, with less downtime, providing you more time to focus on strategic initiatives.

Automated Systems Management

1. IT Automation is the key for transitioning from a reactive environment to proactive, results based IT service model. BlueFire provides unparallelled automation of periodic IT tasks required to manage and maintain systems and devices.
2. Automated procedures can be scheduled and executed by the agent without end-user intervention. All steps are logged and can be reported on at any time.
3. Not only can the IT department create an endless number of proactive services and schedule these services to run automatically and unattended, BlueFire also allows for the creation of template agents that can be pre-configured with all the services and schedules prior to deployment.

IT Asset Management

1. BlueFire provides a complete hardware and software inventory of the servers, workstations, mobile computers and software on the network, beyond the walls of the organisation to multiple remote locations.
2. Accessible from one integrated and consistent web-based interface. Automatic recurring network discovery and system audits keep inventory up-to-date and accurate at all times.
3. Discovery and inventory all software applications, licence keys and duplicate licences. Prevent users launching unauthorised software, maintain complete list of software licences ready for any audit with powerful reporting capabilities.
4. Compliance - detailed reporting capabilities, you have access to the critical information about your IT assets.

Performance Monitoring

1. IT driven businesses cannot afford system outages and bottlenecks that affect productivity and customer satisfaction.  Proactive IT system and application monitoring can help mitigate availability issues before users notice any difference in performance. 
2. Proactively monitor systems and devices to efficiently detect potential problems and automatically respond to defined conditions.
3. Implement best practices to identify and resolve network infrastructure and system problems
4. Maximize Network and Server Uptime by monitoring all aspects of your network servers, workstations and devices. When a monitoring threshold limit is detected, Kaseya can send an alarm via e-mail, create a service incident and take automated remediation action such as restart a service, rebooting the machine, or running a specific IT procedure.
5. Increase Visibility and Performance - The functional integration of the platform provides network visibility utilising asset and monitoring data within active dashboards, queries and executive level reports.  This unique capability allows IT Professionals to view performance across the organisation and make more informed business decisions.

Enterprise Service Desk

1. BlueFire provides a comprehensive and integrated help desk and trouble ticketing system that helps our clients easily manage user expectations by providing IT support personnel with the tools they need to resolve issues quickly. Users and support personnel can now interact in real time to report, diagnose and resolve issues without ever having to physically visit the desktop.
2. Deploy Service Desk / Help Desk capabilities in minutes
3. Easy to use with no long training cycles or requirement for consultants
4. Accessible from anywhere with no special servers or reconfiguration of your existing computing infrastructure
5. Keep track of issues, resolve them quickly and increase customer satisfaction

Remote Desktop Management

BlueFire’s remote control capabilities provide easy, fast and secure remote desktop management of your entire computing infrastructure from anywhere.

1. Secure remote access to all of your managed computers
2. Complete control over remote control functions,  including passwords, notification method, screen mode and control level
3. Grant end users the ability to access machines remotely with the capability of optionally blocking remote control access
4. Manage remote computers that are not part of administrators managed infrastructure through video streaming and utilise the video streaming feature for training sessions or quick support calls
5. Ensure maximum security using 256 bit RC4 encryption for all sessions, enabling a secure FTP environment with standard Explorer drag and drop file transfer capabilities
6. Implement secure online chat between end users and support personnel and Secure Broadcast Messaging from administrators

Patch & Upgrade Management

1. Software Deployment - BlueFire provides the flexibility and reliability needed to deploy applications and updates automatically. From simple executables to complete application suites.
2. Implement flexible scheduling procedures to run at anytime, on a one time or recurring basis, Simplify the deployment of custom applications or software that does not follow standard installation methods
3. Create a snapshot of the system before and after installation or changes, and a custom installation package that can be deployed automatically.

IT Management Reporting

1. The platform provides comprehensive and integrated reporting for all data collected and stored in the system. Complete Integrated Management Reports, detailed list table and graphic style reports as well as complete and customisable.
   
   • Hardware and Software Inventory
   • Changes to Computer Hardware or Software Disk Utilisation
   • Licence Usage and Compliance
   • Network Usage and Statistics
   • Server and Workstation Uptime History
   • Service Desk / Help Desk Trouble Tickets
   • Computer Logs and Status
   • Security Patch and Update Status
     
     
2. Schedule reports for automatic distribution: Email or via your Account Manager.

IT Security Management

1. Enterprise Class Anti-virus Anti-spyware and Rootkit Protection
   Protect your systems from viruses and spyware and detect Rootkits in real-time. Perform fast scans and take up little memory on your systems. Heuristics on top of signatures are used to greatly improve the detection logic with automatic unattended updates to ensure maximum protection.
2. Centralised Management - Management of endpoint security functions is centralised within the unified and consistent web-based Kaseya console.
3. Unified Threat Management - with automatically enforced protection policies and a central unified threat management console, BlueFire will automatically encrypt and quarantine suspicious files and known infections that cannot be cleaned immediately. We can now ensure that quarantined files are scanned when new virus definition files are released so that, once cleaned, the file can be released for use.
4. Complete Reporting and Alerting - full visibility of which systems are infected, which haven’t been scanned and which have outdated definition files. 

Data Protection

It’s all about recovery! What you back-up, where your data is stored and how quickly you recover is what really matters. Unlike conventional file-based only products, BlueFire BU-DR creates an image of the entire system state – including operating system, business applications, user settings, drivers and data – giving administrators the framework to instantly rebuild a downed system.

Incorporating flexible methods of data protection and recovery, the BU-DR solution is part of BlueFire’s IT Automation Platform, providing the ability to deploy, configure, manage, monitor, secure, backup and restore distributed systems from a single management console.

Kaseya BU-DR provides:

• Fully-automated real-time backup
• Fully-automated off-site replication
• Fast and easy recovery

BU-DR FUNCTIONALITY

• Full or Incremental Backups scheduled regularly or on demand through an intuitive management console. Central management allows administrators to monitor the entire backup process from a single web-based interface console - regardless of the physical location of each system.
• Incremental Forever Backup Options - Backup only the data that has changed. The result: less bandwidth usage and faster restore times. After an initial full backup, only incremental backups are sent keeping track of all the incrementals and sending the proper data during restores.
• Synthetic Full Backups - The backup server takes a typical incremental backup of the system and combines this data with the previous backups to generate a new synthetic backup. Reduce bandwidth while increasing efficiencies.
• Offsite Replication Options– Lets you decide where the data is stored.
• Automatic Image Virtualisation Recovery – Allows you to schedule and auto-recover from any backup. Minimises the maintenance time and allows you to auto-recover in “real-time” any machine, anytime.
• Backup Status Dashboard – In one easy and quick window dashboard, you know at a glance what succeeded or failed, and why. With maximum visibility comes maximum data protection.
• Fully Automated Real-Time Backup takes the backup responsibility out of the hands of the end user and into the hands of a trained IT professional, making sure that backups are done regularly and reliably.
• Encryption Options for Backup Images  - Using industry-standard AES cryptographic algorithm results in increased data protection and security.
• Dynamic Disk Restoration - Convert basic to dynamic disk, allowing a single volume to be “spanned” across several disks. Achieve better performance than a single disk would provide, and achieve a degree of fault tolerance against hard disk failure.
• Complete Disk Imaging  - Conduct volume-level, folder-level or file-level backups with multiple partitions in place for easy organisation and robust security.  Ensure complete data protection for all programs, settings, configuration, system and user data.
• Fast and Easy Recovery - Bounce back more quickly following a major event resulting in data loss. Enable point-in-time recoveries to the last backup, making sure systems are up to date with the latest settings and data set. Completely and immediately restore a system from the ground through an intuitive bare metal restore process. For more granular recoveries, simply drag and drop selected files and folders or remotely mount drive volumes.
• Universal Restores - In a pinch, companies are not always able to find similar replacement equipment. Minimise regular maintenance by scheduling an auto-restore to bring the machine back to a fresh image.
• Flexible Configuration and Control - Kaseya BU-DR integrates seamlessly with the Kaseya IT Automation Platform, allowing IT professionals to completely manage, monitor, secure and protect systems from a single, Web-based management console. Systems can be configured globally by group or locally by individual servers or workstations. Backups can be completely automated and left unattended to recover lost files within minutes.

The Kaseya client is deployed and updated automatically and remotely, eliminating the need to travel to disbursed offices. Unlike other data protection solutions, no additional hardware or software is required.

BlueFire server management includes technologically advanced tools to help monitor the most critical aspects of your server environment and manage the performance of the servers on demand and in real time.

The purpose of this plan is to have trained engineers acting as your network administrator, carrying out all the pro-active routine maintenance required to keep your employees working, old employees not, and your information accessible to the correct individuals. In addition to scripted automated procedures, these responsive measures can be triggered in the event of any detected issues.

• Proactive Remote Maintenance and Management of Anti-Virus, Security Patches, and updates to protect and safeguard against downtime, security breaches, and data loss.
• Increase confidence in your network infrastructure.
• Gain unlimited access to server monitoring and management to endure Continual Server Uptime.
• BlueFire monitors servers in 5 major categories, including Device Availability, Critical Events, Performance, Security and Service Availability. 

SERVER MANAGEMENT TOOL FEATURES

Microsoft Patch Management

Patch Management is managed centrally across the entire fleet of machines. A test group of machines can be used to test patches that are released. Once qualified they can then be deployed across the fleet. All Microsoft based patches are delivered via onsite management servers at each branch.

Intelligent Agent Desktop Optimization

Every desktop and server has built in management software to allow enterprise remote management that can remediate 99% of issues faced without having to come onsite. Remote control is also available to internal client IT personnel.

Proactive response is automated scripts that can be triggered to initiate a solution. Eg, exchange service stops, automated systems can re-start the critical service to make sure mail flow is maintained. Many custom scripts can be created and entered into production.

BlueFire’s Desktop Management System allows comprehensive desktop lifecycle management and provides a real-time accurate account of hardware assets. Real-time queries and flexible reporting options make software licence compliance tracking and upgrade planning simple.

You'll have access to our online case management system, giving you complete visibility into the issues your employees are using BlueFire to solve.

Backup Monitoring and Administration

BlueFire monitors your drive space to assist each client with capacity planning to optimize your storage constraints. Through the use of this web based central console BlueFire will notify you directly to either remove files or add additional storage prior to it adversely affecting your business.

You've invested in hosting MS Exchange in house and like most companies email is vital to your business. BlueFire will actively manage your email queues to ensure both inbound and outbound mail is flowing properly. At the same time BlueFire is monitoring your exchange services for responsiveness to ensure your mail is functioning. If you’re down, BlueFire’s automated monitoring will have you back up and running within minutes. In the event this fails, BlueFire has engineers on call to log in to your system and restore your mail (around the clock!).

Your knowledge and history are someof your biggest assets. BlueFire will assess your backup needs and make recommendations on how to best protect your business. Our managed service clients will have a robust backup regimen put in place and BlueFire will monitor and maintain you backup on a daily basis. For our On Demand clients, BlueFire will monitor to ensure that daily jobs are running and will monitor logs and investigate critical errors on an hourly basis. In the event of data loss, BlueFire will be there to help restore your data and will ensure business continuity.

BlueFire server management includes technologically advanced tools to help monitor the most critical aspects of your server environment and manage the performance of the servers on demand and in real time.

The purpose of this plan is to have trained engineers acting as your network administrator, carrying out all the pro-active routine maintenance required to keep your employees working, old employees not, and your information accessible to the correct individuals. In addition to scripted automated procedures, these responsive measures can be triggered in the event of any detected issues.

• Proactive Remote Maintenance and Management of Anti-Virus, Security Patches, and updates to protect and safeguard against downtime, security breaches, and data loss.
• Increase confidence in your network infrastructure.
• Gain unlimited access to server monitoring and management to endure Continual Server Uptime.
• BlueFire monitors servers in 5 major categories, including Device Availability, Critical Events, Performance, Security and Service Availability. 

SERVER MANAGEMENT TOOL FEATURES

Microsoft Patch Management

Patch Management is managed centrally across the entire fleet of machines. A test group of machines can be used to test patches that are released. Once qualified they can then be deployed across the fleet. All Microsoft based patches are delivered via onsite management servers at each branch.

Intelligent Agent Desktop Optimization

Every desktop and server has built in management software to allow enterprise remote management that can remediate 99% of issues faced without having to come onsite. Remote control is also available to internal client IT personnel.

Proactive response is automated scripts that can be triggered to initiate a solution. Eg, exchange service stops, automated systems can re-start the critical service to make sure mail flow is maintained. Many custom scripts can be created and entered into production.

BlueFire’s Desktop Management System allows comprehensive desktop lifecycle management and provides a real-time accurate account of hardware assets. Real-time queries and flexible reporting options make software licence compliance tracking and upgrade planning simple.

You'll have access to our online case management system, giving you complete visibility into the issues your employees are using BlueFire to solve.

Backup Monitoring and Administration

BlueFire monitors your drive space to assist each client with capacity planning to optimize your storage constraints. Through the use of this web based central console BlueFire will notify you directly to either remove files or add additional storage prior to it adversely affecting your business.

You've invested in hosting MS Exchange in house and like most companies email is vital to your business. BlueFire will actively manage your email queues to ensure both inbound and outbound mail is flowing properly. At the same time BlueFire is monitoring your exchange services for responsiveness to ensure your mail is functioning. If you’re down, BlueFire’s automated monitoring will have you back up and running within minutes. In the event this fails, BlueFire has engineers on call to log in to your system and restore your mail (around the clock!).

Your knowledge and history are someof your biggest assets. BlueFire will assess your backup needs and make recommendations on how to best protect your business. Our managed service clients will have a robust backup regimen put in place and BlueFire will monitor and maintain you backup on a daily basis. For our On Demand clients, BlueFire will monitor to ensure that daily jobs are running and will monitor logs and investigate critical errors on an hourly basis. In the event of data loss, BlueFire will be there to help restore your data and will ensure business continuity.

Anti-Virus protection from viruses, worms and Trojans

Analyse and detect unwanted executable applications or DLL libraries within the system that may be spyware, adware etc. Based upon the security profile, KES will remove these programs or block access to them.

Scan the system registry for suspicious entries, temporary Internet files and tracking cookies, and treat the potentially harmful items in the same manner as any other infection.

Detect computer viruses by:

• Scanning – on-access and on-demand scanning
• Heuristic Analysis – dynamic emulation of a scanned object’s instructions within a virtual computing environment
• Generic Detection – detection of instructions characteristic of the virus or group of viruses
• Known Virus Detection – searching for character strings characteristic of a virus

Multi-Level Virus Checks:

• E-Mail Scanner
  Checks incoming and outgoing mail by using plug-ins designed for the most frequently used e-mail programs. The E-mail Scanner is an additional program for electronic mail monitoring and is designed for applications supporting the POP3/SMTP protocols. Once detected, viruses are cleaned or quarantined. Some e-mail clients may support messages with text certifying that sent and received e-mail has been scanned for viruses. In addition, for an increased level of security when working with electronic mail, the Attachment Filter can be set by defining undesirable or suspect files.
• Real-Time Protection
  Scans files as they are copied, opened or saved. When the Real Time Protection discovers a virus in a file that is accessed, it stops the operation currently being performed and does not allow the virus to activate itself. The Real Time Protection, loaded in the memory of the computer during system startup, also provides vital protection for the system areas of the computer.
• On-Demand Scans
  Scanning is a crucial part of KES functionality. Scans can be run on-demand or scheduled to run periodically at convenient times. KES comes with pre-defined security profiles along with the ability to create customer profiles.

Anti-Spyware

Spyware is usually defined as a type of malware (software that gathers information from a computer without the user's knowledge or consent).  Some spyware applications may also be deliberately installed and often contain advertisements, window pop-ups or different types of unpleasant software.  Ideally, spyware and other malware should be prevented from intruding.  Currently, the most common source of infection is websites with potentially dangerous content.  Other methods of transmission include e-mail or transmission by worms and viruses.  The most important protection is to use an always-on background scanner, such as the cutting edge KES Spyware component.  It works like a resident shield and scans applications in the background as they run.

Centralised Management

Centrally managed security profiles are defined and deployed to the managed computers using the Kaseya console interface. The profiles are used to establish best practices to keep the managed computers running and malware free. All information detected is logged within the system and available for executive summary and detailed management reporting.

Anti-Virus protection from viruses, worms and Trojans

Analyse and detect unwanted executable applications or DLL libraries within the system that may be spyware, adware etc. Based upon the security profile, KES will remove these programs or block access to them.

Scan the system registry for suspicious entries, temporary Internet files and tracking cookies, and treat the potentially harmful items in the same manner as any other infection.

Detect computer viruses by:

• Scanning – on-access and on-demand scanning
• Heuristic Analysis – dynamic emulation of a scanned object’s instructions within a virtual computing environment
• Generic Detection – detection of instructions characteristic of the virus or group of viruses
• Known Virus Detection – searching for character strings characteristic of a virus

Multi-Level Virus Checks:

• E-Mail Scanner
  Checks incoming and outgoing mail by using plug-ins designed for the most frequently used e-mail programs. The E-mail Scanner is an additional program for electronic mail monitoring and is designed for applications supporting the POP3/SMTP protocols. Once detected, viruses are cleaned or quarantined. Some e-mail clients may support messages with text certifying that sent and received e-mail has been scanned for viruses. In addition, for an increased level of security when working with electronic mail, the Attachment Filter can be set by defining undesirable or suspect files.
• Real-Time Protection
  Scans files as they are copied, opened or saved. When the Real Time Protection discovers a virus in a file that is accessed, it stops the operation currently being performed and does not allow the virus to activate itself. The Real Time Protection, loaded in the memory of the computer during system startup, also provides vital protection for the system areas of the computer.
• On-Demand Scans
  Scanning is a crucial part of KES functionality. Scans can be run on-demand or scheduled to run periodically at convenient times. KES comes with pre-defined security profiles along with the ability to create customer profiles.

Anti-Spyware

Spyware is usually defined as a type of malware (software that gathers information from a computer without the user's knowledge or consent).  Some spyware applications may also be deliberately installed and often contain advertisements, window pop-ups or different types of unpleasant software.  Ideally, spyware and other malware should be prevented from intruding.  Currently, the most common source of infection is websites with potentially dangerous content.  Other methods of transmission include e-mail or transmission by worms and viruses.  The most important protection is to use an always-on background scanner, such as the cutting edge KES Spyware component.  It works like a resident shield and scans applications in the background as they run.

Centralised Management

Centrally managed security profiles are defined and deployed to the managed computers using the Kaseya console interface. The profiles are used to establish best practices to keep the managed computers running and malware free. All information detected is logged within the system and available for executive summary and detailed management reporting.

The ability to manage User States on desktops provides an automated desktop migration solution and enables the definition and deployment of group profiles.

BlueFire can remotely deploy user customisations and machine "personalities" during operating systems, hardware or application upgrades, maintaining consistency across an organisation and enforcing corporate standards.

Leveraging Intel® vPro™ technology and contribute to the global "Green initiative", experience increased productivity while pro-actively promoting energy efficiency.

Policy Management

Define and deploy standard corporate policies and profiles to fit the needs of the organisation

• Power Settings – Conform to organisational standards while contributing to energy conservation. Remotely manage and automate machine power on/off/idle functions for maximum productivity
• Drive Mappings – Define and deploy drive mappings for groups of machines. Create and automate machine group policies for drive mapping best practices
• Printer Mappings – Automate the set up of new printers to single or groups of machines. Define usage policies of printers and deploy those settings to a group of machines

The ability to manage User States on desktops provides an automated desktop migration solution and enables the definition and deployment of group profiles.

BlueFire can remotely deploy user customisations and machine "personalities" during operating systems, hardware or application upgrades, maintaining consistency across an organisation and enforcing corporate standards.

Leveraging Intel® vPro™ technology and contribute to the global "Green initiative", experience increased productivity while pro-actively promoting energy efficiency.

Policy Management

Define and deploy standard corporate policies and profiles to fit the needs of the organisation

• Power Settings – Conform to organisational standards while contributing to energy conservation. Remotely manage and automate machine power on/off/idle functions for maximum productivity
• Drive Mappings – Define and deploy drive mappings for groups of machines. Create and automate machine group policies for drive mapping best practices
• Printer Mappings – Automate the set up of new printers to single or groups of machines. Define usage policies of printers and deploy those settings to a group of machines

BLUEFIRE BACKUP: Quick Data Protection & Disaster Recovery

It’s all about recovery! What you back-up, where your data is stored and how quickly you recover is what really matters. And the BlueFire Backup has all the features and functionality to provide powerful, flexible and easy data protection and recovery.

• Complete integrated solution that protects all Windows servers, workstations and mobile computers in a distributed IT environment
• Intuitive management and reporting reduces administrator workload and backup costs
• Central Web-based administration of all features, including event scheduling, backup status and reporting provides remote administration and automation eliminating on-site visits.
• With maximum visibility comes maximum data protection. The Backup Status Dashboard ensures and demonstrates complete data protection.
• Powerful backup options provide flexible methods of data protection and recovery.
• Universal restore for recoveries to dissimilar hardware or virtual machines.

Provisioned as a fully managed service, under strict performance criteria governed by a contracted Service Level Agreement, BlueFire can significantly enhance business continuity practices, whilst reducing overall cost of ownership and releasing IT resources to concentrate on more productive data management processes.

BLUEFIRE BACKUP: Quick Data Protection & Disaster Recovery

It’s all about recovery! What you back-up, where your data is stored and how quickly you recover is what really matters. And the BlueFire Backup has all the features and functionality to provide powerful, flexible and easy data protection and recovery.

• Complete integrated solution that protects all Windows servers, workstations and mobile computers in a distributed IT environment
• Intuitive management and reporting reduces administrator workload and backup costs
• Central Web-based administration of all features, including event scheduling, backup status and reporting provides remote administration and automation eliminating on-site visits.
• With maximum visibility comes maximum data protection. The Backup Status Dashboard ensures and demonstrates complete data protection.
• Powerful backup options provide flexible methods of data protection and recovery.
• Universal restore for recoveries to dissimilar hardware or virtual machines.

Provisioned as a fully managed service, under strict performance criteria governed by a contracted Service Level Agreement, BlueFire can significantly enhance business continuity practices, whilst reducing overall cost of ownership and releasing IT resources to concentrate on more productive data management processes.

Automated IT Management

IT Automation is the key for transitioning from a reactive environment to a proactive, results based IT service model. BlueFire provides unparallelled automation of periodic IT tasks required to manage and maintain systems and devices. Create and automate processes on demand.

Automated procedures are scheduled and executed by the agent without end-user intervention. All steps are logged and can be reported on at any time.

The result: machine management by policy, reducing staff time while increasing the scalability of the IT organisation.

IT Asset Management

To get to the root of problems and provide solutions quickly and efficiently,  complete hardware and software inventory of the servers, workstations, mobile computers and software on the network is necessary. This task increases in difficulty as the network expands beyond the walls of the organisation to multiple remote locations.

Accessible from one integrated and consistent web-based interface, the system delivers this comprehensive hardware and software inventory right to your fingertips. Automatic recurring network discovery and system audits keep inventory up-to-date and accurate at all times.

Discovery - A simple automated scan of the network will identify any IP-enabled device to obtain an accurate picture of your IT assets.

Software and Licence Audit - Discover and inventory all software applications, licence keys and duplicate licences.

Prevent users from launching unauthorised software whether it is installed or not, even when not connected to the network

Compliance - Maintain a comprehensive view of software licence use and easily respond to audits with extensive application usage, licence compliance reporting, and licence reporting features

Performance Monitoring

IT driven businesses cannot afford system outages and bottlenecks that affect productivity and customer satisfaction.  Proactive IT system and application monitoring can help mitigate availability issues before users notice any difference in performance.

Proactively monitor systems and devices to efficiently detect potential problems and automatically respond to defined conditions.

Implement best practices to identify and resolve network infrastructure and system problems.

BlueFire Service Desk Portal

BlueFire provides a comprehensive and integrated service desk and trouble ticketing system that helps easily manage users' expectations by providing IT support personnel with the tools they need to resolve issues quickly.

Keep track of issues, tracking response & resolve times with integrated on demand SLA reporting.

99% of Tasks can be done remotely

BlueFire’s remote control capabilities provide easy, fast and secure remote desktop management of your entire computing infrastructure from anywhere.

Data Protection

Extend your IT Automation Strategy with Easy and Quick Data Protection and Reliable Immediate Disaster Recovery.

It’s all about recovery! What you back-up, where your data is stored and how quickly you recover is what really matters. And the BlueFire Backup & Disaster Recovery solution has all the features and functionality to provide powerful, flexible and easy data protection and recovery.

Green Computing

Automated IT Management

IT Automation is the key for transitioning from a reactive environment to a proactive, results based IT service model. BlueFire provides unparallelled automation of periodic IT tasks required to manage and maintain systems and devices. Create and automate processes on demand.

Automated procedures are scheduled and executed by the agent without end-user intervention. All steps are logged and can be reported on at any time.

The result: machine management by policy, reducing staff time while increasing the scalability of the IT organisation.

IT Asset Management

To get to the root of problems and provide solutions quickly and efficiently,  complete hardware and software inventory of the servers, workstations, mobile computers and software on the network is necessary. This task increases in difficulty as the network expands beyond the walls of the organisation to multiple remote locations.

Accessible from one integrated and consistent web-based interface, the system delivers this comprehensive hardware and software inventory right to your fingertips. Automatic recurring network discovery and system audits keep inventory up-to-date and accurate at all times.

Discovery - A simple automated scan of the network will identify any IP-enabled device to obtain an accurate picture of your IT assets.

Software and Licence Audit - Discover and inventory all software applications, licence keys and duplicate licences.

Prevent users from launching unauthorised software whether it is installed or not, even when not connected to the network

Compliance - Maintain a comprehensive view of software licence use and easily respond to audits with extensive application usage, licence compliance reporting, and licence reporting features

Performance Monitoring

IT driven businesses cannot afford system outages and bottlenecks that affect productivity and customer satisfaction.  Proactive IT system and application monitoring can help mitigate availability issues before users notice any difference in performance.

Proactively monitor systems and devices to efficiently detect potential problems and automatically respond to defined conditions.

Implement best practices to identify and resolve network infrastructure and system problems.

BlueFire Service Desk Portal

BlueFire provides a comprehensive and integrated service desk and trouble ticketing system that helps easily manage users' expectations by providing IT support personnel with the tools they need to resolve issues quickly.

Keep track of issues, tracking response & resolve times with integrated on demand SLA reporting.

99% of Tasks can be done remotely

BlueFire’s remote control capabilities provide easy, fast and secure remote desktop management of your entire computing infrastructure from anywhere.

Data Protection

Extend your IT Automation Strategy with Easy and Quick Data Protection and Reliable Immediate Disaster Recovery.

It’s all about recovery! What you back-up, where your data is stored and how quickly you recover is what really matters. And the BlueFire Backup & Disaster Recovery solution has all the features and functionality to provide powerful, flexible and easy data protection and recovery.

Green Computing

Mission

Deliver Enterprise IT Infrastructure as a Service to businesses delivering cost efficiencies, economies of scale, no single points of failure by leveraging best of breed systems with fixed costs with service level guarantees . The ability to leverage a little or alot based on your requirements in order to delivering a better and more cost effective IT environment than what they can do yourselves.

Established

• Market Leader in Managed Services in Asia Pacific Region
• 12 Years established experience
• Stable Profitable Business with 90% of revenues contracted monthly fees.
• Service Level Guarantees with Financial Penalties. 

Industry Knowledge

BlueFire is marketing leading in the IT Infrastructure as a Service market place and has 12 years of experience in the delivery of these services.

Certifications

• Microsoft Gold Partner
• Citrix Gold Partner
• Citrix Ready
• VMware VSSP
• Symantec xSP

Experts by any definition.

Highly Trained, Certified Infrastructure engineering experts – experts by any definition.

Ownership - BlueFire is owned by Dimension Data.

Founded in 1983 at the inception of networked communications with a simple vision – to do great things - Dimension Data is a specialist IT services and solutions provider that helps clients plan, build, support and manage their IT infrastructures. Today we are positioned at the forefront of networking and communications in 47 countries around the world.

By continually building on our knowledge and expertise in IT infrastructure technologies, we have become a recognised global leader in the provision and management of specialist IT infrastructure solutions. We plan, build, support and manage IT infrastructure solutions that help over 6,000 clients achieve their business goals. Drawing on our experience in network integration, security, converged communications, data centres and storage, contact centre and Microsoft technologies, we deliver a full lifecycle of IT services.

Dimension Data at a glance

• Founded in 1983
• 2008 revenues of $4.5 billion
• Listed on the London Stock Exchange and the Johannesburg Securities Exchange Limited
• A client base that spans all industry sectors including financial services, telecommunications, healthcare, manufacturing, government and education
• Over 11,055 highly skilled employees
• Established global footprint coupled with unrivalled experience in emerging markets
• Strategic partnerships with leading technology vendors, including Cisco and Microsoft
• Recognised industry leader with 56 industry awards in 2008

www.dimensiondata.com.au

Mission

Deliver Enterprise IT Infrastructure as a Service to businesses delivering cost efficiencies, economies of scale, no single points of failure by leveraging best of breed systems with fixed costs with service level guarantees . The ability to leverage a little or alot based on your requirements in order to delivering a better and more cost effective IT environment than what they can do yourselves.

Established

• Market Leader in Managed Services in Asia Pacific Region
• 12 Years established experience
• Stable Profitable Business with 90% of revenues contracted monthly fees.
• Service Level Guarantees with Financial Penalties. 

Industry Knowledge

BlueFire is marketing leading in the IT Infrastructure as a Service market place and has 12 years of experience in the delivery of these services.

Certifications

• Microsoft Gold Partner
• Citrix Gold Partner
• Citrix Ready
• VMware VSSP
• Symantec xSP

Experts by any definition.

Highly Trained, Certified Infrastructure engineering experts – experts by any definition.

Ownership - BlueFire is owned by Dimension Data.

Founded in 1983 at the inception of networked communications with a simple vision – to do great things - Dimension Data is a specialist IT services and solutions provider that helps clients plan, build, support and manage their IT infrastructures. Today we are positioned at the forefront of networking and communications in 47 countries around the world.

By continually building on our knowledge and expertise in IT infrastructure technologies, we have become a recognised global leader in the provision and management of specialist IT infrastructure solutions. We plan, build, support and manage IT infrastructure solutions that help over 6,000 clients achieve their business goals. Drawing on our experience in network integration, security, converged communications, data centres and storage, contact centre and Microsoft technologies, we deliver a full lifecycle of IT services.

Dimension Data at a glance

• Founded in 1983
• 2008 revenues of $4.5 billion
• Listed on the London Stock Exchange and the Johannesburg Securities Exchange Limited
• A client base that spans all industry sectors including financial services, telecommunications, healthcare, manufacturing, government and education
• Over 11,055 highly skilled employees
• Established global footprint coupled with unrivalled experience in emerging markets
• Strategic partnerships with leading technology vendors, including Cisco and Microsoft
• Recognised industry leader with 56 industry awards in 2008

www.dimensiondata.com.au