Managed Service Portal Service Desk
 

Benefits: CEO - Owner
Benefits: CEO - Owner

As a CEO/Business owner you want to make sure that your IT Systems support your business and assist in achieving your business goals. You want to prevent any interruption in your IT services to avoid loss of valuable time, loss of productivity and loss of revenue. You want to focus on your core business and leave IT to the professionals. The main benefits of choosing BlueFire are: 

  • Increase Operation Efficiency
  • Reduce & Control Operating Costs - Total Cost of Ownership (TCO) is reduced by as much as 50% and Return On Investment (ROI) is increased
  • Delivery of a pro-active, 3 year Information Technology and Telecommunications infrastructure strategy.
  • Cost effectively gain access to world class consultants.
  • Simple Scalability – as your business scales your IT infrastructure will scale as you need to.
  • No surprises, fixed monthly cost per user – this enables clients to increase and decrease your costs in line with your headcount and provides for precise IT spend and budget
  • Greater Availability - Enterprise grade design & highly available services – Applications run on fault-tolerant servers and equipment, which can be housed in a secure data centre environment. No single point of failure in any device within the network. Minimise downtime & legal exposure of IT.
  • Banking Grade Security (ISO 7799), Backup and Compliance – clients will access best practice security, processes and procedures enabling true business compliance.
  • Guaranteed Performance with Financial Penalties – a service level agreement with guarantees on response and resolve times and penalties for failure to achieve.
  • Data Integrity Enhanced - All data is stored centrally, where backup and recovery is simple. You information is secured.
  • Effective Support - 24/7 Enterprise Helpdesk – access to a 24/7 enterprise style helpdesk and online portal for tracking and managing issues. The user environment is controlled and monitored centrally. The user can easily allow their session to be viewed by support staff.
  • Visibility through Reporting – periodic reports outlining the performance of the network, as well as BlueFire’s own service performance.
  • Consistent anywhere access to same desktop – users will have full 24/7 remote access to their own Uniform desktop from any broadband enable computer/device.
  • Leveraging a Best of breed certified technology experts with no single point of dependence – BlueFire’s personnel are certified by industry leading vendors including Microsoft, Cisco and Citrix.
  • Reduce Complexity – reduce complexity onsite through use of standard wyse terminals
  • Vendor management – while our clients are required to maintain support agreements with third party application providers, BlueFire will liaise with such vendors, holding them accountable and working with them on a ongoing basis to make sure applications work well. BlueFire relies on such vendors for support on expert management of their applications.
  • Management Simplified - All applications run centrally, so management and administration is greatly simplified. New application can be rolled out rapidly.
  • Stay current with technology over the next 3 years - Evolution.

As a CEO/Business owner you want to make sure that your IT Systems support your business and assist in achieving your business goals. You want to prevent any interruption in your IT services to avoid loss of valuable time, loss of productivity and loss of revenue. You want to focus on your core business and leave IT to the professionals. The main benefits of choosing BlueFire are: 

  • Increase Operation Efficiency
  • Reduce & Control Operating Costs - Total Cost of Ownership (TCO) is reduced by as much as 50% and Return On Investment (ROI) is increased
  • Delivery of a pro-active, 3 year Information Technology and Telecommunications infrastructure strategy.
  • Cost effectively gain access to world class consultants.
  • Simple Scalability – as your business scales your IT infrastructure will scale as you need to.
  • No surprises, fixed monthly cost per user – this enables clients to increase and decrease your costs in line with your headcount and provides for precise IT spend and budget
  • Greater Availability - Enterprise grade design & highly available services – Applications run on fault-tolerant servers and equipment, which can be housed in a secure data centre environment. No single point of failure in any device within the network. Minimise downtime & legal exposure of IT.
  • Banking Grade Security (ISO 7799), Backup and Compliance – clients will access best practice security, processes and procedures enabling true business compliance.
  • Guaranteed Performance with Financial Penalties – a service level agreement with guarantees on response and resolve times and penalties for failure to achieve.
  • Data Integrity Enhanced - All data is stored centrally, where backup and recovery is simple. You information is secured.
  • Effective Support - 24/7 Enterprise Helpdesk – access to a 24/7 enterprise style helpdesk and online portal for tracking and managing issues. The user environment is controlled and monitored centrally. The user can easily allow their session to be viewed by support staff.
  • Visibility through Reporting – periodic reports outlining the performance of the network, as well as BlueFire’s own service performance.
  • Consistent anywhere access to same desktop – users will have full 24/7 remote access to their own Uniform desktop from any broadband enable computer/device.
  • Leveraging a Best of breed certified technology experts with no single point of dependence – BlueFire’s personnel are certified by industry leading vendors including Microsoft, Cisco and Citrix.
  • Reduce Complexity – reduce complexity onsite through use of standard wyse terminals
  • Vendor management – while our clients are required to maintain support agreements with third party application providers, BlueFire will liaise with such vendors, holding them accountable and working with them on a ongoing basis to make sure applications work well. BlueFire relies on such vendors for support on expert management of their applications.
  • Management Simplified - All applications run centrally, so management and administration is greatly simplified. New application can be rolled out rapidly.
  • Stay current with technology over the next 3 years - Evolution.

Testimonial - Tony Melvin

“Blue Fire stood out from its competitors by understanding the nature of our business allowing for growth and expansion. This combination has instilled our confidence in Blue Fire’s ability to ensure the security of our business. Blue Fire’s standards were impressive with their highly detailed and professional data systems where all of our confidential data is protected and safely stored.”

Tony Melvin
Managing Director
Chan Naylor

“Blue Fire stood out from its competitors by understanding the nature of our business allowing for growth and expansion. This combination has instilled our confidence in Blue Fire’s ability to ensure the security of our business. Blue Fire’s standards were impressive with their highly detailed and professional data systems where all of our confidential data is protected and safely stored.”

Tony Melvin
Managing Director
Chan Naylor

More Information
CEO - Owner
Enterprise IT Infrastructure priced for SMBs
LEARN MORE...
 IT Manager
Deliver better solution for our client with no compromise on technology.
LEARN MORE...
 User - Staff
Reliability – Access to your systems from wherever your staff is just so they can work when they need to.
LEARN MORE...
CEO - Owner
Enterprise IT Infrastructure priced for SMBs
LEARN MORE...
 IT Manager
Deliver better solution for our client with no compromise on technology.
LEARN MORE...
 User - Staff
Reliability – Access to your systems from wherever your staff is just so they can work when they need to.
LEARN MORE...
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