Love it or hate it, email is the lifeblood of most modern organisations. Your employees use it to reach each other, your customers use it to reach you, and you use it to reach your suppliers.

Despite its importance, however, managing email effectively can be extremely difficult. There are ever-bigger inboxes to manage, servers and storage systems to keep running, backups to run and store, spam and virus filters to maintain, mobile users to support, and the inevitable problems to respond to. Particularly in small companies that don’t have the luxury of dedicated email management staff, this all adds up to one very large – and very expensive – problem.

BlueFire’s Managed Microsoft Exchange service lets you leverage all the benefits of email and group calendaring, contact management, task management and more – without all the headaches. We’ve built an enterprise-class Exchange infrastructure, complete with everything from ample storage to redundant servers and telecommunications links, loaded up Microsoft Exchange 2003 and 2007, and made them available to our customers on a highly granular basis.

That means we can add, archive, and remove inboxes as often as your business requires – and keep up with increasing demand as your business grows. Each Exchange user enjoys the benefits of full anti-spam, anti-virus and content filtering and email archive with our 24/7, 365 days-a-year support providing direct access to technical experts – including a team of Microsoft Exchange Rangers – who are ready to address any potential issues that may arise, well before they impact your business.

Managed Exchange isn’t only about making your business run more easily. The fact that all of your messages – including faxes, voicemails and other information, if you’re using the right unified communications technology – are hosted centrally means they are accessible from anywhere.

So whether your employees are working from their desks using Microsoft Outlook or Entourage, accessing email from home over the Web using Outlook Web Access or on the road with only their mobiles, they can stay in touch with their colleagues and customers.

Are your employees using Research In Motion Blackberry or Windows Mobile based smartphones or PDAs? No problems; we can also host Blackberry Enterprise Server on your behalf, and we provide Microsoft Mobile Synchronisation features to ensure your mobile workers are always up-to-date.

Your email, contacts, calendar, and tasks – on your device, when and where you need it. We take care of the rest. That’s the power of Managed Exchange, and it’s a key reason more and more companies are saying ‘yes’ to the benefits of managed services. If your email is taking up more of your time than it should, consider capturing that time back by letting BlueFire do the hard part. It is, in a phrase, email without compromise.

 

 

Features	Description
Enterprise-class Messaging	Complete Microsoft Exchange email and collaboration features Integrated e-mail, calendaring, contact and task management Collaborative and secure workplace Available online and offline
Email Anywhere, Any Time	Outlook Web Access provides access to Exchange inbox, calendars, scheduling and more through any Web browser Familiar Outlook layout and functions mean no retraining is required
High Availability	BlueFire’s redundant data centre infrastructure keeps your messages available when you need them, no matter what If your business suffers an unexpected outage, your messaging system remains available once you find backup premises - so you can get your business back on track faster.
Large Mailboxes	Standard 2GB of storage per user Expandable as necessary, at extra cost
Content Security	BlueFire offers 99.9% guaranteed email uptime Financial penalties apply if we can’t meet that target for any reason
Shared Public Folders	Public Exchange folders allow employees to distribute information across the organisation, maintain a general share point or act as personal file storage 15MB public folder included with each mailbox
Shared Calendars	Scheduling a meeting? Don’t ring around to find out who’s available; get your Managed Exchange server to check their calendars and let you know when everyone is free Invite co-workers to meeting, check availability, reserve a conference room and more – from anywhere you happen to be
Task and Project Management	Create tasks and to-do lists Assign tasks to others and notify them using e-mail Check completion status
BlackBerry & PDA Synchronisation	Hosted BlackBerry Enterprise Server (BES) synchronises email to Blackberry handhelds Microsoft Mobile Synchronisation supports replication of data to and from Microsoft Windows Mobile powered smartphones and PDAs

 

Features	Description
Enterprise-class Messaging	Integrate e-mail, calendaring, contact and task management in one collaborative and secure workplace, available on-line and off-line. Coupled with Outlook, today's leading enterprise collaboration client, Exchange will provide you with the most powerful online and offline collaborative platform ever. Enjoy the most scalable, reliable and manageable messaging and collaboration platform available.
Anytime, anywhere access to email from any Internet browser	Outlook Web Access provides users access to e-mail, personal calendars, group scheduling and collaboration applications through a Web browser. The Outlook Web Access user interface is similar to the Outlook 2003 user interface, and you can perform most of the same tasks as you would in Outlook.
Public Folders to securely store data and share information	Create public folders to distribute information across your organization. Public folders can store messages and provide a general share point or personal storage location.
Collaborative scheduling to share calendars within your organisation	Manage a calendar throughout the entire organization. Invite co-workers to meeting, check availability, reserve a conference room and more.
Task Management	Create tasks and to-do lists, assign tasks to others and notify them through e-mail as well as check completion status.
BlackBerry & PDA Syncronisation	Enterprise BlackBerry Enterprise Server Syncronisation plus Microsoft Mobile Syncronisation provided.

 

Mission
Deliver Enterprise IT Infrastructure to Small & Mid Sized Organisations delivered better, cost effectively and more highly available then what they can do themselves.

Established
Market Leader in Managed Services in Asia Pacific Region
10 Years established experience

Service Level Guarantees with Financial Penalties.

Certifications.
Microsoft Gold Partner
Citrix Gold Partner
Citrix Ready
VmWare VSSP
Symantec xSP

Experts by any definition.
Highly Trained, Certified Infrastructure engineering experts – experts by any definition.

True Trusted Advisor – Partner CIO

Strategy
Working Together will allow us to achieve all our goals.

The Circumstance
"It is not like we need to go out and build something for you. The system is up and running and working well with many established case studies, references and people you can talk to about its service".

 BLUEFIRE INFORMATIVE NOTE - Why Outsource?
An e-mail administrator spends an average of two full days per week managing e-mail server backup.

Daily Backups
Corporate Benefit: BlueFire performs daily incremental tape backup and weekly full-system backup. It provides you with a backup of your data for disaster recovery purposes so that you never have to worry about lost information.

Advanced Security and Spam Protection
User Benefit: BlueFire, in conjunction with Learn more about protection from PHISHING and PHARMING scams
 
Securence, provides a high-quality Anti-Spam service to help solve the long-lasting spam plague. It sends suspect messages to a quarantine folder for further handling (removed, allowed, or permanently allowed).

Archiving & Compliance Solution - Optional Service
Corporate Benefit: BlueFire, in partnership with Symantec, offers you a full-featured, all-in-one Archiving and Compliance Solution. It is designed to enable organizations to store, manage and monitor e-mail data in a more efficient and effective way, supports compliance with regulatory mandates, such as HIPAA, Sarbanes-Oxley Act, SEC and NASD Rules.

Advanced Email Messaging
Local Features of Outlook, Compose-Send-Receive E-mail Messages, Folder Management with Alert Setup, And other standard Outlook features
Features	Description
Advanced E-mail Functions	User Benefit: Exchange Server's remote, centralized information storage allows Exchange Hosting mailbox owners to set delivery options, size limitations, and other e-mail rules. Operating outside the users' local environment, these functions remain active even if the computer is off.
Your Company Domain Name	Corporate Benefit: Professionally enhance your business by adding your company's domain name to the e-mail address of all users (email@MyCompany.com).
Unlimited E-mail Aliases	Corporate Benefit: Enhance flexibility with unlimited e-mail aliases for your users with one primary "reply as" address for each mailbox.
Access to Other Users' Folders	Team Benefit: For advanced collaboration, other team members have access to specific folders located in the users' Exchange Hosting mailbox.
Aggregated Disk Space & Management	Corporate Benefit: Combined disk space allows administrators to control allocations and set limits for each Exchange Hosting mailbox user
BlueFire Exchange Hosting supports
Clients: Microsoft Outlook 98, 2000, XP, 2003, Outlook Express and OWA - Outlook 2003 version is recommended (free for BlueFire mailbox owners). Formats: Text, Rich Text and HTML mail. Protocols: MAPI, POP3, HTTPS and IMAP4 for low bandwidth environments
Features	Description
Company Contacts & Calenders	Local Features of Outlook, Add and Edit Individual Contacts and Groups, Maintain Private Calendar and a "To Do" List, And other standard Outlook features
Global Address and Distribution Lists	User Benefit: Administrators create a Global Address List (GAL) that keeps employee contact information accessible to team members. Distribution lists of pre-selected groups of users can also be created in GAL.
Sharing of Customer and Partner Contact Information	Team Benefit: Reduce redundancy and increase productivity by keeping contact information centrally located and updated. Both features create easy access to contact information where users can search for selected team members (or Distribution Groups) for e-mailings or meetings.
Check Availability of Team Members and Resources	Team Benefit: Team members can view the availability of other members and resources when scheduling meetings and reserving conference rooms, projectors, and other equipment.
Share Calendars within One Location	Team Benefit: Post schedules of product launches, events, and trade shows in a shared public folder that is accessible by anyone with specific permission. Administrative assistants can now manage Executive's schedules and calendars.
Create and Assign Tasks to Others	Team Benefit: Users can delegate tasks, set specific completion dates, and monitor progress for enhanced productivity.
Public Folder Sharing.
Features	Description
Establish Information-sharing Locations with Public Folders	Team Benefit: Collaborate and brainstorm on projects, customer presentations, or product rollout with meeting notes, project documents/files, and reports located in public folders for member use.
Share Forms and Messages	Corporate Benefit: Standardize form management and distribution for easy access to company information such as announcements, procedures, help-desk requests, vacation requests, and other forms. Mobile users save time and money by submitting forms on-line.
Share Calendars	Team Benefit: Post schedules of product launches, events, and trade shows in public folders that are accessible by anyone with permission.
Assign Addresses to Public Folders for Shared E-mail Content	Corporate Benefit: Assign e-mail addresses and receive incoming mail in a folder intended for pre-selected group of users (for example, receive and store all company leads in a public folder with assigned e-mail address (sales@MyDomain.com).
Allow for Selective Permission	Corporate Benefit: Set rules so selected users can access public folders with "full" or "read-only" rights.
Mobile & Outlook Web Access.
Features	Description
Mobile Access for Windows Mobile 5.0 Devices (ActiveSync)	User Benefit: Direct Push technology enabled with Windows Mobile 5.0 allows for instant, live synchronization for your wireless devices, such as PocketPCs and Smartphones. BlueFire Exchange Hosting with ActiveSync enables mobile access to e-mail, calendars and contacts - all at no additional cost.
Outlook Web Access: Real-time Access to E-mail & Information	User Benefit: Outlook Web Access (OWA) gives mailbox owners continuous access to their information via any browser. OWA provides flexibility and convenient access to e-mail, scheduling, address books, contact information, and all shared information stored in public folders.
Secure Access to OWA	Corporate Benefit: Guarantee security by allowing users to access OWA via (Biz@Large) Service Manager using the HTTPS protocol (a standard authentication dialog box with an option to save login and password is also available).
OWA's Premium Client User Interface	User Benefit: Ensure productivity with user-friendly Outlook Web Access (OWA). It incorporates same functionality and look as Outlook 2003 Client interface, to include: Drag-and-drop capability Pop-up menus and toolbars Choice of mailbox views and reading pane with options Spell Checking and Signature Right-click context menus And much more
Outlook Mobile Access (OMA)	User Benefit: Information located in e-mail, calendars, and other areas is accessible via Internet-enabled and WAP-enabled mobile phones and PDAs.
BlackBerry Mobile Service - Optional Service	User Benefit: With BlueFire's optional Blackberry™ service, users have instant access to their email, calendar, and task list through their wireless BlackBerry devises. Regardless of their location, they will never again be out of touch. Additional fee applies. View details of this service
Secure Connection to Outlook Client	Corporate Benefit: BlueFire supports RPC over HTTPS protocol that easily enables a secure connection between your users' Outlook clients and Exchange Server. This alleviates any security concerns and satisfies your organization's security requirements.
Anti-Virus Protection	Corporate Benefit: Advanced virus scanning through Securence (front-end SMPT) protects every BlueFire customer. It delivers the most comprehensive defense available against malicious e-mail traffic.