No matter what your business involves, it depends on IT systems to operate properly.

However, as we all know, it’s not always easy to keep everything running smoothly. If you’re like most companies, you spend lots of time and money keeping your desktops, servers, applications, communications links, and users all running smoothly and productively. The annual management cost of a desktop PC alone is regularly estimated to be three or more times its purchase price.

Time and effort aren’t the only problems. Massive outages of systems or services can cost millions in lost productivity and lost sales – and even minor incidents can become major headaches in the scramble to get everything working again. Whether it’s a hard drive failing, a virus attack or an application problem, most organisations suffer one or more service outages per year – and their business suffers as well.

Security, email, disaster recovery, and desktop management are the four biggest pain points for today’s businesses. The systems supporting these services invariably require a major effort to get running, and even more effort to keep them that way.

That’s where BlueFire’s Managed Services Advanced (MSA) comes in. Whether you’re looking to improve your email, strengthen your network’s security, help your employees work from home, or protect your precious data, we have highly skilled technicians ready to manage your IT infrastructure on your behalf – so you can sleep better at night.

In fact, helping our clients sleep better has become an overriding desire, and we’ve spared no expense building our own, enterprise-class infrastructure to make it possible. Millions of dollars have been invested in configuring servers, setting up applications, training staff to world’s best practice, and adding specialized technology that lets us manage our clients’ desktops from far away. Building on our years of experience in managing our own enterprise-class infrastructure, we can identify and resolve potential issues before they affect your business.

We’re running the IT infrastructure of a Fortune 500 company – without the Fortune 500 company. That’s where you come in: by tapping into our available pool of technology and skills, you can access just the services that your company requires. You get on with using them, while our team of experts handle the details. Together, we’ll build an all-encompassing plan to help your business benefit from the latest technologies, quickly and easily.

Industry research has confirmed a growing trend in the market that business people have an expectation that IT must just work. They come out of professional firms with large IT departments, vested experience and skills. They have experienced the benefits that come with scale, that comes with enterprise infrastructure with skilled people, policies and procedures around the management of IT. There expectation is IT must work and there is no allowances for anything being offline.

Yet with all assumptions comes the challenge to invest in the right technology to allow you to deliver on this expectation.

Computer hardware does fail, a fact that many companies experience, some more often than others. Without the right infrastructure in the correct places, procedures and policies in and around the management of IT practice, the average organization is exposed to an element of risk. This is reflected in most organizations experiencing intermittent outages of services at least once per annum. This comes at a great cost of business, loss of sales, productivity and staff morale.

The below Managed Services is a onsite solution that leverages our technology to deliver cost effective IT infrastructure solution for Small business.

The system includes the following components.

FILE SYSTEM

Features	Description
Enterprise-class file management	Integrated file management in one collaborative and secure workplace, available on-line and off-line. Work as you do today, easy, fast and secure access to all your files locally from your PC and from any internet enabled PC.
Anytime, anywhere access to files	BlueFire Portal provides Web Access to user’s files, directories and documents through a Web browser. The portal user interface is similar to the windows explorer interface, and you can perform most of the same tasks as you would on your local machine. Mobile users can easily access internal resources, email, file shares and documents – in a format that is easily visible. While presenting the appropriate level of access depending on whom the user is.
Synchronisation of your files.	Provide one central place to store business information, making it easy for employees to find, access, and share files and documents. These files are made available online and offline for easy access and management.
File Locking	Powerful and innovative program that ensures that when a user is modifying a file, no other user will be allowed to make changes to that file on any machine that the user has chosen to lock.
Collaboration	You work in a team and share some files and folders. You can use file synchronization to get and put the latest versions of the documents you are sharing with your team and make them available offline.
Advanced Security and Anti-Virus Protection.	BlueFire, in conjunction with Symantec, provides a high-quality security service. Seamlessly integrates essential technologies such as antivirus, antispyware, firewall, intrusion prevention & device control in the file system. Stops malware such as viruses, worms, Trojans, spyware, adware, bots and zero-day threats. Prevents security outbreaks thus reducing administrative overhead & lowers total cost of ownership for endpoint security.

EMAIL SYSTEM

Features	Description
Enterprise-class Messaging	Integrate e-mail, calendaring, contact and task management in one collaborative and secure workplace, available on-line and off-line. Coupled with Outlook, today's leading enterprise collaboration client, Exchange will provide you with the most powerful online and offline collaborative platform ever. Enjoy the most scalable, reliable and manageable messaging and collaboration platform available.
Anytime, anywhere access to email	Outlook Web Access provides users access to e-mail, personal calendars, group scheduling and collaboration applications through a Web browser. The Outlook Web Access user interface is similar to the Outlook 2003 user interface, and you can perform most of the same tasks as you would in Outlook.
Public Folders to securely store data and share information	Create public folders to distribute information across your organization. Public folders can store messages and provide a general share point or personal storage location.
Collaborative scheduling	Manage and share a calendar throughout the entire organization. Invite co-workers to meeting, check availability, reserve a conference room and more.
Task Management	Create tasks and to-do lists, assign tasks to others and notify them through e-mail as well as check completion status.
Blackberry & PDA Synchronisation	Enterprise Blackberry Enterprise Server Synchronisation plus Microsoft Mobile Synchronisation provided.
Advanced Security and Spam Protection	BlueFire, in conjunction with Securence, provides a high-quality Anti-Spam service to help solve the long-lasting spam plague. It sends suspect messages to a quarantine folder for further handling (removed, allowed, or permanently allowed).
Archiving & Compliance Solution	BlueFire, in partnership with Symantec, offers you a full-featured, all-in-one Archiving and Compliance Solution. It is designed to enable organizations to store, manage and monitor e-mail data in a more efficient and effective way, supports compliance with regulatory mandates, such as HIPAA, Sarbanes-Oxley Act, SEC and NASD Rules.

MANAGED SECURITY GATEWAY

Features	Description
Internet Services	Diverse and redundant Internet links with secure via internet peering. Guaranteed connectivity to and from the Internet through multiple carriers, fully redundant infrastructure and environmental systems.
Firewalls	Multi-tiered firewall design segregating networks with different security classification.
Intrusion Prevention & Visibility	Inbound and outbound Network Intrusion Prevention protecting the MSG and connected clients from traffic traversing the Internet, DMZ, and WAN segments. These devices analyse all traffic across the network to provide visibility of the types of traffic and scans and protects the network from malicious content, providing Real-time network monitoring and management. Consistent defence against malicious network traffic through unique infrastructure design and accredited policies, response plans and operational procedures. Customised reporting on a range of the organisation's network and security activities.
Content Filtering	Email and Web Filtering Security Scanning, providing secure email, hosting and backup services.
High Availability WAN Services	Diverse and redundant WAN links with services from Optus, Powertel, Uecomm, PIPE and Soul. Guaranteed connectivity to and from and in between all branch sites and the Internet through multiple carriers, fully redundant infrastructure and environmental systems.
Advanced Security & Access Control	Highly secure physical environment allowing only authorised personnel access to client systems. Granular access control is managed across all digital assets throughout the environment whether inside the environment of accessing your information remotely.
Internet Peering	BlueFire peering service enables a free interchange of data between internet service providers.
Network Backbone	Scalable gigabit network throughput giving the organisation guaranteed network performance
Change Control	Stringent configuration and change control procedures ensuring any requests are properly authorised, and assessed against potential risk to ensure client connectivity.

MANAGED ONGOING SUPPORT, MANAGEMENT & MAINTAINENCE

Features	Description
User Support	All BlueFire users have unlimited access to telephone and screen-sharing support from our support department. We will resolve problems, provide training, answer questions, and give technical advice. At any time, our support technicians can provide shadow support. If granted, our support technician can view the user's monitor and share the use of the keyboard and mouse with them. Another option is for our support technician to take full remote control of the user's PC. Before a support technician can shadow a user's session or be granted control of a user's desktop, they must be given explicit permission via a verbal confirmation as well as a visual confirmation by clicking the appropriate dialog box on their screen. Support is available 24 hours per day, 365 days per year. Non-critical issues are not handled between 6:00 PM and 8:00 AM Monday to Friday. A sophisticated ticket tracking system is used to manage helpdesk operations. As support requests are submitted, each request becomes a tracked ticket, recording the user who made the request, the time, nature, and priority of the request, and the resolution of the issue.
Training	Orientation sessions are available for new users to be trained in using your systems as required. Training is provided to all users; received during the initial migration process.
Local Issues	Issues may arise having to do with local hardware, for example, network connectivity issues, local/network printing issues, spyware, virus issues, or local hardware failure. BlueFire will help you resolve all of these issues as well as any other reasonably related local technology problem that prevents or hinders you from properly working. Software issues can result from Windows operating systems that result in slow performance. In order to resolve these issue BlueFire provides a re-installation service for $260 ex gst per PC/Notebook, in which the client sends the machine to BlueFire for re-installation. The machine is re-installed and configured, and returned to the client. All licensing and media needs to be provided to enable this service. In the event that a hardware failure is diagnosed, BlueFire's support technicians can make the necessary arrangements to resolve the problem, such as reporting a problem to the hardware/warranty vendor. In the event the hardware has failed and is out of warranty,
Maintenance & Upgrades	All application maintenance performed by BlueFire is included and is not subject to any additional fees. Depending on the specific application, maintenance may be a once-a-year task or a daily one. Tasks include updates, patches, log file examination, upgrades, and testing.

MANAGED BACKUP

Features	Description
Remote Backup & Restore Service	Fully automated process allows regular backup of data at scheduled intervals. Removes the inefficiencies, risk and high costs associated with self-managed backup solutions, replaces these processes with the ability to effectively backup & restore data when it is needed, to a place where it can be used, within a timescale that is acceptable to the business.
Backup SLA	Provisioned as a fully managed service, under strict performance criteria governed by a contracted Service Level Agreement, BlueFire can significantly enhance business continuity practices, whilst reducing overall cost of ownership and releasing IT resources to concentrate on more productive data management processes.
Scalable Backup Solution	The BlueFire solution is currently delivering managed backup services from 10GB to 25TB using the same technology and infrastructure.
Security & Data Integrity	Security follows best practice for information management & security. Follows the ISO 7799 Security standard.