As an IT Manager you want to make sure that your team can effectively support the users and rapidly respond to their requests with relevant solution. You want to focus on planning the IT strategy and systems that support the business and make sure that the infrastructure is robust, scalable and maintained by professionals. The main benefits of choosing BlueFire are:

• No need for lengthy complex infrastructure build – adding users or applications does not require any additional build of infrastructure on your behalf. BlueFire will provision additional users or allocate additional resources in a transparent manner to deliver the end service goals.
• Truly Scalable IT – leveraging BlueFire’s investment in its core infrastructure, your IT infrastructure will scale as fast as your business does.
• Guaranteed Performance with Financial Penalties – you will have a service level agreement with guarantees on response and resolution timeframe including penalties for failure to achieve.
• 24/7 Enterprise Helpdesk – you will be able to access a 24/7 enterprise style helpdesk and online portal for tracking and managing issues.
• Visibility through Reporting – access to periodic reports outlining the performance of your infrastructure, as well as BlueFire’s own service performance.
• Tier 1 Data Center – all the BlueFire are hosted within the Optus Tier 1 Data Centre. This highly secure facility includes, fire suppression system, temperature and humidity controls, complete security monitoring, restricted access, and 24/7 security.
• Enterprise grade design & highly available services – the BlueFire core infrastructure is designed with no single point of failure for continuous performance and high availability.
• Customised solutions as fully managed services – our solutions are customized to meet your requirements and are offered as a comprehensive service that includes delivery, monitoring and management reliving you from the day-to-day management of the solution.
• Leveraging a Best of breed certified technology experts with no single point of dependence – when teaming with BlueFire you gain access to a team of technical experts certified by industry leading vendors including Microsoft, Cisco and Citrix.
• Minimise hardware issues and support requirements – BlueFire offers various solutions delivered centrally from a Tier 1 data centre. Utilising thin client technology, IT Managers can:
  • eliminate support requirements (and expense) for PC hardware by providing low cost dumb terminals at each location to be used when and if a desktop devices fails; and
  • eliminate the need to regularly upgrade or replacement of PC’s to meet software minimum requirements.
  • easily establish a Standard Operating Environment.
• Vendor management – while our clients are required to maintain support agreements with 3rd party application providers, BlueFire will liaise with such vendors, holding then accountable and working with them on a ongoing basis to make sure applications are work well.